Working queue
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Sorted oldest first · received date shown on every item
The SIM Warehouse
Working queue
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Sales follow-up
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Choose an enquiry or create a new one.
Retained records
Archived records remain available with their existing history.
Choose an order from the left to begin.
Step 1 of 4
What we already know
Read the information below and confirm it matches what the customer asked for.
Company verification
Search by company name, select the correct company and save its official details to the order.
Pre-call check
Review the key Companies House checks below. Expand the full record only when more detail is needed.
Trading presence
Search for the business, choose the correct listing and compare it with the order details. A missing listing is not automatically a concern.
Confirm that the customer and order details have been checked.
Saved in portal activity only — this does not create an account note.
Customer confirmation
Only the information needed to prepare the order is shown here.
Choose which address should be used for billing, then confirm the address shown.
Number transfer
Add or amend the numbers here. Leave the PAC blank when it is still outstanding.
Next required action
Porting form response
The customer must complete the secure porting form before the contract is sent.
Use this only when the agreement must be issued before every required PAC has been received.
The required order details are complete. Review the commercial details, then send the contract link.
Monthly billing
TSW issues the invoice. Stripe will hold the mandate, send the Bacs notifications and collect on the 24th.
After contract and payment
Enter the ICCID, dispatch the SIM, record customer activation, then submit it for provisioning.
Connections in this order
Enter the ICCID before dispatch. Port/Migration rows retain the existing number and PAC. New mobile numbers are recorded only after Giacom or OneHub provisioning begins.
Supplier order
Display-only validation
Preview only. No supplier request has been made and no order status has been changed.
Activation
The operational section is calculated automatically from the order details. Use this only when a manual override or reference stage is needed.
Billing operations
Enter totals including VAT for invoices issued separately. Approve by the 16th for the requested debit on the 24th.
Direct Debit account